Terms & Conditions
egroup88

1Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and egroup88 ("Platform", "we"). These Terms govern your access to and use of all services, games, promotions and other features provided through the egroup88 website.

By registering an account, making a deposit or using any part of the egroup88 platform, you are deemed to have read, understood and fully agreed to these Terms in their entirety. If you do not agree with any provision in this document, you are required to stop using the platform immediately.

egroup88 operates under international licensing and conducts its operations in accordance with the laws and regulations set by the relevant regulatory authority. Users are responsible for ensuring that participation in online gambling activities is lawful under the local laws of their jurisdiction.

2User Eligibility

To be eligible to register and use egroup88 services, users must meet the following requirements:

• Be at least 21 years of age at the time of registration;
• Have full legal capacity to enter into a binding agreement;
• Not be an individual who has undergone a self-exclusion procedure from the egroup88 platform or any other gambling platform;
• Not appear on any list of persons prohibited from participating in gambling activities by any relevant authority;
• Register in their own name and not in the capacity of an agent or representative of another party.

egroup88 reserves the right to request age and identity verification at any time. If a user fails to provide the required verification documents, the platform reserves the right to suspend or terminate the relevant account.

3Account Registration and Management

Each user is permitted to register and maintain only one active account at egroup88. Registration of more than one account by the same individual, whether using different information or different devices, is prohibited and may result in the closure of all related accounts and forfeiture of any balances or bonuses.

During the registration process, users are required to provide accurate, complete and current information including full name, date of birth, mobile phone number and an active email address. egroup88 uses this information for identity verification, financial transaction processing and account-related communications.

Users are fully responsible for:

• Keeping their account password confidential at all times;
• Ensuring no other party uses their account;
• Notifying egroup88 immediately if unauthorised access is suspected;
• Updating personal information when changes occur.

4Deposits and Withdrawals

egroup88 provides a range of payment methods for the convenience of users in Malaysia, including Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay and cryptocurrency (USDT, BTC and ETH).

The general terms for financial transactions at egroup88 are as follows:

• The minimum deposit amount per transaction is RM30;
• The minimum withdrawal amount per transaction is RM50;
• Withdrawals are typically processed and completed within 10 to 45 minutes;
• All financial transactions must be conducted through a payment method registered in the user's own name;
• Withdrawals to third-party accounts or methods different from the original deposit method are not permitted.

egroup88 reserves the right to request additional verification before processing withdrawals for fraud prevention and legal compliance purposes. All financial transactions are protected by current industry-standard encryption protocols.

5Bonus and Promotion Terms

egroup88 offers a welcome bonus of 100% on the first deposit, up to a maximum of RM500. This bonus is subject to a wagering requirement of 20 times the bonus amount received before a withdrawal can be made.

Calculation examples for reference:

• Deposit RM100 → Bonus RM100 → Account balance RM200 → Required wagering amount: RM100 × 20 = RM2,000
• Deposit RM1,200 → Bonus RM500 → Account balance RM1,700 → Required wagering amount: RM500 × 20 = RM10,000

Additional terms that apply to all egroup88 bonuses and promotions:

• Each user is eligible to claim the welcome bonus once only;
• Any attempt to abuse the bonus system, including registering multiple accounts, is prohibited and may result in cancellation of the bonus and related balance;
• egroup88 reserves the right to modify, suspend or terminate any promotion at any time with reasonable notice;
• Bonuses cannot be transferred to other users and have no cash value;
• Wagering requirements must be met within the time period set for each promotion.

6Wagering and Game Rules

All games available at egroup88 — including slots, live casino, sportsbook, poker and other categories — are subject to the specific game rules set by their respective software providers. Users are responsible for familiarising themselves with the rules of each game before playing.

egroup88 uses certified Random Number Generator (RNG) technology for casino games to ensure that game outcomes are fair and cannot be manipulated. Game outcomes are final and cannot be disputed unless there is clear evidence of a technical error.

In the event of a technical disruption or system failure while a game is in progress, egroup88 will take action deemed fair based on system records. Users are advised to contact customer support immediately in such situations.

7Acceptable User Conduct

egroup88 operates a zero-tolerance policy towards inappropriate behaviour. The following are strictly prohibited on this platform:

• Use of automated software, bots, scripts or any third-party tools to manipulate the system or games;
• Any form of fraud, including falsification of personal information or verification documents;
• Bonus abuse through hedge betting (bonus hunting/abuse) in relation to promotion terms;
• Collusion with other players to gain an unfair advantage;
• Money laundering or unlawful financial activity through the platform;
• Harassment or misuse of the customer support function in a manner that threatens, insults or disparages egroup88 staff.

Violation of any of the above rules may result in immediate account suspension, forfeiture of balances and/or appropriate legal action.

8Privacy and Data Protection

The collection, storage and use of users' personal data at egroup88 is carried out in accordance with the platform's Privacy Policy, which forms part of these Terms in their entirety. By accepting these Terms, users also agree to egroup88's Privacy Policy.

egroup88 collects information required to process transactions, verify user identity and comply with regulatory requirements. User data will not be sold to third parties for marketing purposes without the user's explicit consent.

For more information on how egroup88 handles your personal data, please refer to our full Privacy Policy.

9Limitations and Exclusions of Liability

egroup88 provides an online gambling platform for entertainment purposes. The platform is not liable for any loss or damage arising from:

• Betting or game outcomes that are unfavourable to the user;
• Service disruptions caused by factors beyond the platform's control, including the user's internet connection issues;
• User actions that violate these Terms;
• Inaccurate information provided by the user during registration or the verification process;
• Unauthorised access to a user's account due to the user's own negligence in safeguarding their password.

Users acknowledge that online gambling involves financial risk and agree to take full responsibility for their gambling decisions. egroup88 encourages all users to practise responsible gambling. More information is available on our Responsible Gambling page.

10Account Closure and Termination

Users may close their account at any time by contacting egroup88 customer support. Before the account closure is processed, any balance eligible for withdrawal will be transferred to the user once all active wagering requirements have been completed.

egroup88 reserves the right to suspend or terminate a user's account without prior notice if:

• The user is found to have violated any provision of these Terms;
• egroup88 receives instructions from the relevant authorities;
• There is suspicious or high-risk activity associated with the account;
• The user is found to have provided false information during registration.

In cases of account termination due to a breach of these Terms, egroup88 reserves the right to forfeit any bonus balances and winnings associated with the activity that violated the rules.

11Amendments to These Terms

egroup88 reserves the right to modify, add to or amend any part of these Terms at any time at the platform's discretion. Any material amendments will be communicated to users via a notice on the website or by email at least 14 days before the amendments take effect.

Continued use of the egroup88 platform after the effective date of such amendments will be considered full acceptance of the amended Terms. If a user does not agree with the amendments, they have the right to close their account before the amendments take effect.

12Contact Us

If you have any questions, concerns or feedback regarding these Terms and Conditions, the egroup88 customer support team is available to assist you at all times.

We provide support 24 hours a day, 7 days a week in Malay and English through:

• Live Chat: Available 24/7 directly through the egroup88 platform
• Email: [email protected]

All enquiries relating to these Terms will be handled appropriately and answered within a reasonable time. egroup88 is committed to ensuring that users have a clear understanding of their respective rights and responsibilities under this platform.