Privacy Policy egroup88

Introduction and Scope of This Policy

egroup88 ("we", "our platform") is committed to protecting the privacy of all users who access the egroup88.one website. This Privacy Policy describes the types of information we collect, the purposes for collecting it, how that information is used and shared, and the rights you have over your personal data.

This Policy applies to all users who access the egroup88.one website, whether through a web browser or any mobile device. It covers all services provided by egroup88, including slots, live casino, sports betting, online poker and all related support functions.

Information We Collect

During the registration process and ongoing use of the egroup88 platform, we collect various categories of personal information to ensure the service operates properly and securely. This information falls into several main types:

Identity and Account Information:

• Full name as shown on your identity card (MyKad) or passport
• Identity card number (MyKad) or passport number
• Date of birth for age verification
• Active email address for account communications
• Mobile phone number for two-factor verification
• Username and password chosen by you

Financial and Transaction Information:

• Details of the payment methods used, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency accounts (USDT, BTC, ETH)
• Deposit and withdrawal records
• Transaction history within the platform
• Information relating to bonuses and promotions claimed

Technical and Usage Information:

• IP address and general location data
• Device type, operating system and web browser
• Activity logs within the platform, including games played
• Cookies and session data

Purposes for Collecting and Processing Data

Every piece of information we collect is used for clear and legitimate purposes. egroup88 does not process users' personal data for purposes not stated in this policy without prior notice.

• Verifying user identity and age during account registration
• Processing deposits and withdrawals securely
• Detecting and preventing fraud and suspicious activity
• Compliance with anti-money laundering (AML) and know your customer (KYC) requirements
• Providing effective customer support via live chat and email
• Sending relevant promotional information and bonuses, subject to user preferences
• Analysing usage patterns to improve our service
• Compliance with legal obligations and licensing authority requirements

Use of Cookies and Tracking Technologies

egroup88 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for basic platform functions such as login, session management and account security. These cookies cannot be disabled.
• Performance Cookies — Collect information about how users use the platform to help us improve its functions and content.
• Functional Cookies — Store user preferences such as language and display settings for a more personalised experience.

You can control or disable cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the egroup88 platform.

Sharing Information with Third Parties

egroup88 does not sell or rent users' personal information to any third party. However, there are certain situations where we need to share information for legitimate purposes:

• Payment Service Providers — Transaction details are shared with the relevant payment processors such as Touch 'n Go eWallet, DuitNow and FPX providers to complete your financial transactions.
• Game Software Providers — Limited game information is shared with casino software providers for the proper functioning of games.
• Licensing Authorities — We are obliged to provide required information to our international licensing body upon request.
• Legal Authorities — egroup88 will comply with any valid court order or request from a competent law enforcement agency.

Data Retention Period

egroup88 retains users' personal information for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by legal and licensing obligations.

• Active account information is retained for as long as your account remains active on our platform
• Financial transaction records are retained in accordance with applicable legal and licensing requirements
• Activity logs and technical data are retained for the period required for security and investigation purposes
• After an account is closed, personal data will be kept for the period specified by the licensing authority before being securely deleted

User Rights Over Personal Data

As a user of the egroup88 platform, you have several important rights regarding your personal information:

• Right of Access — You have the right to request a copy of the personal information we hold about you.
• Right of Correction — If the information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right of Deletion — In certain circumstances, you have the right to request deletion of your personal data, subject to applicable legal requirements.
• Right to Object — You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent — You may withdraw consent previously given for certain data processing at any time.

To submit any request relating to the above rights, please contact our customer service team via live chat available 24/7 or by email at [email protected]. We aim to process all requests within a reasonable time.

Account Information Security

egroup88 takes the security of user information very seriously. We use a range of technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or deletion.

• 256-bit SSL encryption for all data transmission between browser and server
• Two-factor authentication (2FA) system for additional login security
• Continuous monitoring by our cybersecurity team to detect unusual activity
• Regular security assessments and penetration testing by independent experts
• Detailed incident response procedures in the event of a security breach

Amendments to This Privacy Policy

egroup88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. Any material amendments will be communicated to registered users by email or through a clear notice on our website.

The date of the most recent update will always be displayed at the top of this document. Continued use of the egroup88 platform after any amendment takes effect means you accept the amended terms. We encourage you to review this Privacy Policy periodically.

Age Verification and Protection of Young Users

The egroup88 platform is strictly for individuals aged 21 and above. We take this responsibility very seriously and carry out strict age verification procedures during account registration.

If we find that false information was provided regarding age during registration, egroup88 reserves the right to close the account in question and withhold any account balance in accordance with the platform's terms and conditions.

• Identity card (MyKad) or passport verification is required to confirm age during the KYC process
• egroup88 does not knowingly collect or process personal data of individuals under the age of 21
• If you become aware that someone under the age of 21 is using our platform, please inform us immediately

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how egroup88 handles your personal information, please contact our customer service team. We are committed to addressing every enquiry carefully and within a reasonable timeframe.

Our support team operates 24 hours a day, 7 days a week and can be reached in both Malay and English through the following channels:

• Live chat on the egroup88.one website — available 24/7
• E-mail: [email protected]